Refund Policy
Last updated: August 29, 2026.
NoteMend sells a one-time repair credit for the supported single-missing-PDF-background case. Payments are processed by Lemon Squeezy, our merchant of record.
When a refund is available
You may request a refund within 7 days of purchase if your repair key has not been redeemed, or if NoteMend accepts the repair key but fails to produce a usable repaired file for the supported repair case when the correct original PDF is provided.
After a successful repair
Once a repair key has been redeemed and NoteMend has successfully produced the repaired file, the purchase is normally considered fulfilled. This does not limit any rights you may have under applicable consumer law.
How to request a refund
Use the order information from your Lemon Squeezy receipt and contact us through the support method shown on your purchase receipt. You do not need to send your private note file unless you choose to do so for troubleshooting.
Payment processor
Lemon Squeezy handles payment processing, taxes, refunds, and chargebacks as merchant of record. Lemon Squeezy may also issue refunds in accordance with its own policies and legal obligations.